FAQs

When will I receive my order?

All garments are made to order and can take up to six weeks to ship out from the time of purchase, though it is usually much sooner than that.

What currency are prices listed in?

All prices are listed in CAD$

Do you do custom orders?

It doesn't hurt to ask! Message me via the contact form with all inquiries.

How do I care for my garments?

Wash with phosphate free detergent on warm or cool delicate setting. Hang to Dry for best results and long-lasting threads.

Where do you source your materials?

Rooted Sprout:

Print fabrics are 100% GOTS certified organic cotton. Printed with water-based eco friendly pigment inks in the USA.

Trim fabrics are 95% certified bamboo (or cotton, depending on colour) and 5% Spandex for added stretch and comfort and sourced in Canada. Trims are hand dyed by me using low-impact, non toxic fiber reactive dyes.

Rooted:

Organic cotton print fabrics are 100% GOTS certified organic cotton. Printed with water-based eco friendly pigment inks in the USA.

Bamboo, hemp and silk fabrics are sourced in Canada

Linen fabrics come directly from the farmers/producers in Lithuania

What if my garment doesn't fit?

Contact me via the contact form and as long as the item is clean, unwashed and undamaged and it's within 30 days from the time of purchase, I will happily exchange for a new piece that fits. 

Do you ship Internationally?

Yes, we currently ship worldwide through Canada Post at a cost determined by a shipping calculator based on your location. Packages ship out within six weeks from point of ordering and are mailed from Coombs, BC.

Shipping Disclaimer: Rooted Sprout is not responsible for any lost, damaged or stolen packages.