Return Policy
Thank you for your purchase from The Rooted Shop operated by Lauren Stinson.
In order to be eligible for a refund, you must contact me to return the item within 50 calendar days of your purchase (to allow for production time and shipping). The item must be unworn other than to try it on and in the same condition that you received it.
Return shipping must be covered by the customer. After I receive your item, I will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 50 calendar days have passed, you will not be eligible for a refund.
There are no returns or exchanges on custom orders, as I will not be able to resell these items. There are no returns or exchanges on swimsuits for hygienic reasons.
If you would like to exchange an item for a different size, please contact me and include a note in the package with your item being exchanged including your shipping address and what you would like to exchange it for. Return shipping must be covered by the customer and I will cover the shipping to send the new piece back to you.
Please look carefully at size charts and measure yourself before selecting a size to minimize the need for exchanges :)
If anything is unclear or you have more questions feel free to contact me!
Thanks again for supporting this small, handmade biz <3
In order to be eligible for a refund, you must contact me to return the item within 50 calendar days of your purchase (to allow for production time and shipping). The item must be unworn other than to try it on and in the same condition that you received it.
Return shipping must be covered by the customer. After I receive your item, I will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 50 calendar days have passed, you will not be eligible for a refund.
There are no returns or exchanges on custom orders, as I will not be able to resell these items. There are no returns or exchanges on swimsuits for hygienic reasons.
If you would like to exchange an item for a different size, please contact me and include a note in the package with your item being exchanged including your shipping address and what you would like to exchange it for. Return shipping must be covered by the customer and I will cover the shipping to send the new piece back to you.
Please look carefully at size charts and measure yourself before selecting a size to minimize the need for exchanges :)
If anything is unclear or you have more questions feel free to contact me!
Thanks again for supporting this small, handmade biz <3